# Council Decision (EU) 2019/425 of 12 March 2019 on the position to be taken on behalf of the European Union within the Joint Committee established by the Agreement between the European Union and the Kingdom of Norway on administrative cooperation, combating fraud and recovery of claims in the field of value added tax, Division 4.3.2: Tools supporting the Service Management


The monitoring of the CCN gateway infrastructure, applications and CCN queues is supported by the IBM® Tivoli Monitoring (Tivoli Monitoring) and IBM Tivoli Composite Application Manager (ITCAM) product family.
The CCN Tivoli Monitoring and Reporting service, based on IBM Tivoli Monitoring suite, provides the following functionalities:
monitor the applications queues located on the CCN Gateways (WebSphere MQ);
monitor the operating system status of the CCN Gateways;
CPU usage, Disk space, Memory usage, Network usage, Processes;
Out of Band HW monitoring;
monitor the running processes of the CCN components located on the CCN Gateways;
monitor the CCN Mail III infrastructure;
provide to the CCN Tivoli users a view on the previous monitored information;
generate pre-defined alerts on the previous monitored components;
provide reports based on collected historical data (CCN Tivoli Data Warehouse);
give information about the availability and performance of the CCN/CSI infrastructure over time, reporting important trends in a consistent and integrated manner.

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Source: https://www.legislation.gov.uk/eudn/2019/425/schedule/ANNEX II/division/4./division/4.3./division/4.3.2. (the official version)
Page: https://openlegislation.uk/eu-decision-2019-425/schedule-ANNEX II/division-4./division-4.3./division-4.3.2.
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.